Conspiracy theory

Celcom finally replied to my latest complaint email. It must have been the fastest response time yet as they were only about 2 weeks late this time! Someone in his or her office must have forgotten the postage stamp on the email? And I wondered why they didn't call me up instead? They must have misplaced my telephone number huh?

Anyway, here's an excerpt of their excuses reply

From: <>
Sent:Thursday, January 26, 2006 2:26 PM

For your information, the cause of this problem is due to thetechnical error at Content Provider. Since the problem is from theContent Provider, they will send an SMS to all customers advising tocall their helpdesk at 03-2171 1286 from Monday to Friday 9am to 6pmfor rebate.If you have not received the SMS, you may directly call them at theabove contact number.It is hoped that the above will clarify the situation. It was apleasure serving you and we would like to take this opportunity to thank you for your continued support and contribution to Celcom.

I finally gave up and had to kow tow to them. I swallowed my pride and called up the said number as obviously Celcom will not go to the extent of providing that part of customer service to me or any of their much valued customer.

I tried calling for about 10 times but nobody answered. #$%& As I don't have a personal sexy secretary with short mini skirts to do the dialing, I spent the rest of the afternoon wearing out the telephone keypad myself.

Finally I gave up after the second day (#$%&) and wrote another email explaining to them that the numbers provided were completely useless phantom. I just simply want a refund on the unauthorized charges. How hard can that be?

Exactly a week later, they replied. Wow! They must have used pos laju this time for their email. So fast, I was almost in tears!!

From: <>
To: <>
Sent: Tuesday, February 07, 2006 12:39 PM

Thank you for your e-mail.On behalf of Celcom, we would like to apologise for the situationthat you have experienced.For your information, we had barred SMS from gateway number 39444effective 9th December 2005. E-Century (Third Party content Provider)will contact affected customer via SMS for rebate process.

What the??? That must be worst round about excuse that I have ever heard. Eh, is this another Malaysia Boleh ah?

Until to date, nobody from any company contacted me for any rebate or what so ever. Celcom definitely did not rebate me although it was them who did the billing. It looks like this case will be swept under the carpet like any others dispute in Malaysia Boleh Land…

Scary and sad indeed.


simon said…
whoa, selkom actually replied your e-mail? you should go and buy number!!!

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